How can we help you?

We're here when you need us —how you get help depends on your type of request and your preferences. You can contact us any way you'd like, but it's best to call for high priority or complex issues.

Microsoft Teams is Now Available to the School of Medicine

Teams and other Microsoft 365 apps enable colleagues in Stanford Medicine's three entities — Stanford University, Stanford Health Care (SHC), and Stanford Medicine Children's Health (SMCH)  — to collaborate on projects and tasks.

Download the Windows, Mac, or iPhone/iPad versions of Microsoft Teams by following the instructions here:

For more info about using Microsoft Teams (including free, live, virtual trainings) visit:

Attention Mac OS Catalina Users

MacOS Catalina is no longer supported by Apple and your computer will need to be upgraded to the newest MacOS available for your computer before May 1, 2023.  If you do not upgrade your system by May 1, 2023, your computer will be out of security compliance with Stanford University.  For more information on upgrading your MacOS please visit the Stanford University IT site.


Please open a ticket via ServiceNow to request assistance in having your operating system upgraded, and a Field Service Technician will reach out to you to schedule a convenient time with you to upgrade your computer.  Additionally, you can schedule an appointment at one of our 4 TDS Tech Bars to get assistance with your upgrade by visiting our website

Get help now


TDS Service Desk

Service Desk Phone Number: (650) 725-8000
Monday – Friday, 7:00 a.m. – 6:00 p.m

Monday – Friday, 8:00 a.m. – 5:00 p.m.


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Commonly Used Request Forms

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Find answers to IT-related questions and solutions to common problems.  


Newly Added Articles

KB00016317 - How To Update An Expiring Password and the Applications That Use It

Most Requested  Articles

  • KB00010567 - How to Uninstall/Reinstall BigFix for Mac and PC for the SoM
  • KB00011356 - Enroll an iOS Device in Mobile Device Management (AirWatch)
  • KB00015306 - How to Remove Your Mobile Device from MDM 
  • KB00014245 - How to Restart MDM on iOS and Android
  • KB00012690 - How to Clear Your Cache and Cookies
  • KB00012249 - How to Install Stanford Whole Disk Encryption for Mac 
  • KB00014895 - How to Change the Number of Devices You Report in "Am I Encrypted?" (AMIE)
  • KB00015171 - How to Purchase an Adobe Acrobat Pro License for a SoM Computer

Submit a ticket for assistance with upgrading your Mac OS

Get live system status on email, Zoom, Google Drive, etc. 

More Resources

Help Videos

How to update your attestation